Help Center

1. Go to holoviewmedia.com/login and click Sign Up.
2. Enter your full name and email, create and confirm your password, and accept the Account Terms and Privacy Policy.
3. Click Create Account — you'll be logged in immediately.

Use this same login for advertising and, after approval and authorization, for Venue Partner tools. To propose a screen location, submit the Venue Partner application from your dashboard.

Email verification is required to unlock ad creation and fund withdrawals. This protects the platform from spam and ensures payouts go to real accounts. Check your inbox for a verification link after signing up — or click Resend Email from the dashboard banner.

• Advertiser tools — Create and manage ad campaigns. Upload media, target screens on a map, set schedules, and track plays.
• Venue Partner tools — Authorized managers of an approved organization can pair and manage screens, monitor uptime, review play history and reports, and view the organization's earnings.

Both sets of tools use one login, but their money is kept separate. Advertising funds remain separate from screen earnings. Organization earnings and eligible personally owned-screen earnings have separate payees and payout accounts; select the correct earnings scope.

Use the workspace navigation and account menu to find the features available to your account:

• Overview — Your main overview with campaign or Venue Partner setup status and quick actions.
• Advertising funds — Advertiser deposits, campaign charges, and transaction history.
• Your screens — Screen setup, management and reports within your assigned access. Use Earnings for the selected payee’s financial records and payout tools.
• Account — Update your business name, phone, and address.

Available workspaces and controls depend on your account permissions.

Holoview supports:

• Images — PNG, JPG, JPEG, GIF

For best results use landscape orientation (16:9). The system handles delivery and caching to every target screen automatically.

1. Start a new campaign from your advertiser workspace.
2. Upload your media — Choose an image file.
3. Set your details — Name your campaign, add a destination URL or phone number if you want a QR code, and write its optional label.
4. Select screens on the map — Pick individual screens or draw a region to target where available. Review the selected screens and their availability.
5. Choose a frequency tier — Diamond (most frequent) through Bronze (least frequent). Higher tiers mean more plays per hour.
6. Set your schedule — Choose start/end dates, active days, and active hours.
7. Review your quote — See the exact cost before committing. Click the campaign submission control to submit the campaign for Holoview review.

Approved ads become eligible to play within their booked schedule after review. Rejected ads do not play, and eligible remaining reservations return to their original Advertising Balance sources. A card refund is a separate request for eligible purchased funds.

Frequency tiers control how often your ad plays per hour on each screen:

• Diamond — 60 scheduled paid plays per hour
• Gold — 30 scheduled paid plays per hour
• Silver — 15 scheduled paid plays per hour
• Bronze — 8 scheduled paid plays per hour

The configured screen rate and selected tier determine the quote. You'll see the exact total before booking. Paid plays are paced across each booked hour; extra bonus plays are unbilled.

You can add an optional QR code alongside your creative, with a label of up to 22 characters. Viewers can scan it to:

• Visit your website URL
• Call your phone number

Recorded scans appear in your campaign report, with screen attribution when available. Repeated scans may be deduplicated; scans measure interaction, not a verified person, visit or sale. QR tracking is included at no extra cost.

All new ads are submitted for Holoview review before they play. Automated checks help flag inappropriate material (nudity, explicit content). Your ad may show:

• Pending Review — Your ad is queued for manual review by the admin team.
• Rejected — The content was found to violate our guidelines. You'll need to create a new campaign with revised content. Eligible remaining reservations return to their original Advertising Balance sources.
• Approved — The reviewed revision is approved; its booked schedule, screen availability and other eligibility requirements still apply.

Ad status is visible on your campaign card in the dashboard.

Scheduled delivery ends at the last booked slot. The creative, campaign name and QR fields then become read-only, while reports remain available. Create a new campaign to run revised content. Delivery completion is separate from financial reconciliation, which can continue through the 48-hour offline reporting window. Before delivery ends, material creative changes require renewed review.

When creating a campaign, you can set:

• Date range — Start and end dates for your campaign.
• Active days — Which days of the week your ad should play (e.g., weekdays only).
• Active hours — Which hours of the day your ad should play (e.g., 8 AM – 6 PM).

Open the saved campaign to see its status and available actions. Where offered, pause and resume affect future playlist refreshes; an offline screen may continue cached content. Pausing does not extend dates, free inventory or cancel the booking. Completed campaigns cannot be resumed.

1. Create and verify your Holoview account, or sign in with your existing advertiser login.
2. Open Venue Partner setup and submit an application for the proposed venue and screen placement.
3. Wait for Holoview to approve the application and screen allowance.
4. Complete the separate Venue Partner Agreement and accept the named manager invitation sent by Holoview.
5. An authorized user completes Stripe payout setup for the approved payee. Organization and personally owned-screen earnings use their respective payout accounts and remain separate from advertising funds.
6. Open the permitted screen-pairing controls in Your screens and enter the pairing code shown on the approved Holoview player.
7. Complete the screen location, display name, business hours, and content controls in the pairing flow.
8. The paired screen remains Pending Review until Holoview approves it for live advertising inventory. Pairing alone does not make the screen available to advertisers.

Holoview uses approved or provisioned Raspberry Pi players for Venue Partner screens. Public bring-your-own-device pairing is not open.

Recommended setup:

• Raspberry Pi 4 or 5 (2GB RAM minimum)
• MicroSD card (16GB+)
• HDMI cable to your TV or monitor
• Stable internet connection (Wi-Fi or Ethernet)
• Use the player installation and startup settings supplied by Holoview

Open a screen in Your screens to view the settings your role can manage. From there you can:

• Update the business name
• Set business hours for each day of the week — the screen is only considered "active" during these hours for reliability scoring

Available controls depend on your role and the screen's approval state. Contact Holoview for placement or other protected changes; do not retire and re-pair a screen just to change its address.

Yes! Each screen has a Content Blocking panel. You can block at three levels:

• By category — Block all ads from a specific business category.
• By advertiser — Block all ads from a specific business.
• By individual ad — Block a specific ad only.

Changes take effect as the screen receives an updated playlist. An offline screen may continue cached content until it reconnects. Unblocking controls depend on your access.

The reliability score measures what percentage of your scheduled business hours your screen was online and serving ads. It's calculated hourly based on heartbeats your screen sends to the network.

• A score of 100% means your screen was online for every scheduled hour.
• Hours outside your set business hours don't count against you.
• Higher reliability can lead to more advertisers targeting your screen.

Holoview keeps advertising funds and Venue Partner earnings in separate balances. Advertisers add funds to their Advertising Balance, and campaigns reserve or deduct from that balance as eligible paid plays are confirmed. Earnings are recorded for the approved payee under the booked screen terms. Organization earnings and any eligible personally owned-screen earnings remain separate.

• Use + Add Funds to add advertiser campaign funds.
• An authorized Venue Partner manager can withdraw settled organization earnings through the organization's connected Stripe payout account.

One login may show both areas, but funds and ownership do not move between the advertiser wallet and the Venue Partner earnings balance.

Holoview uses configured per-screen rates. Your total depends on the selected screens, booked hours and frequency tier. Rates can differ between screens.

Review the exact quote before booking. If pricing or availability changes before submission, refresh the quote and review it again. Once booked, the accepted price stays locked for that booking; later rate changes apply to new bookings.

Venue Partners earn a revenue share from confirmed ad plays on their screens. Bonus, house and filler plays do not earn paid revenue. Only settled earnings for the selected payee are available for payout. An authorized manager can track:

• Lifetime earnings per screen on the Venue Partner dashboard.
• Pending and settled earnings for the selected payee in Earnings.
• Transaction details — export full earning reports as CSV.

Screen availability and reliability affect potential earnings.

1. Sign in with a verified account that has payout authority for the selected payee.
2. Choose organization earnings or eligible owned-screen earnings, and confirm that the selected payee has completed Stripe payout setup.
3. Open Earnings for that payee and review the withdrawal amount, available settled balance and any displayed minimum.
4. Submit the request through the selected payee's connected Stripe account. Review its status before retrying; provider and bank processing determine when the payout arrives. Advertising funds remain separate.

Open Advertising funds for advertising transactions or Earnings for the selected payee. Depending on your permissions, you can find:

• Advertising Balance deposits, campaign spend, and current advertising funds.
• For authorized Venue Partner managers, organization earnings, withdrawals, reports, and play history under the Venue Partner tools.
• Transaction records with dates, amounts, and descriptions.
• Export buttons to download your data as CSV files for accounting.

An offline status means the screen hasn't sent a heartbeat recently. Try:

1. Check the internet connection on the screen device.
2. Check the TV input and power and note any message shown on screen.
3. Contact Holoview if the screen does not recover, so we can check player health and guide a restart if needed.
4. Keep the installed player configuration and pairing intact unless support directs a change.

A recent check-in confirms communication; it does not by itself confirm that the TV is showing moving content. Approved cached content may continue during an outage. Do not re-pair solely because the screen reports offline.

Check these common causes:

• Campaign paused — Make sure the ad status is "Active" (not paused).
• Outside schedule — Verify your active days and hours include the current time.
• Completed — Scheduled delivery ends after the final booked slot.
• Pending moderation — If the ad shows "Pending Review" it hasn't been approved yet.
• Rejected — If the ad was rejected, create a new campaign with revised content.
• Booking or funding issue — Review the saved campaign’s reservation and any reported billing issue; adding funds does not restart a completed campaign.
• Target screen offline — The screen your ad targets may be offline.

• Make sure the destination URL you entered is valid and publicly accessible (starts with https://).
• If using a phone number, verify it's formatted correctly.
• Try scanning with a different QR reader app or your phone's native camera.
• The QR code links through Holoview's tracking redirect — make sure your device has internet access.

1. Go to the login page.
2. Click "Forgot Password?" below the password field.
3. Enter your email address and submit.
4. Check your inbox for a password reset link — click it to set a new password.

If you don't receive the email, check your spam folder or contact support.

Holoview works best on modern browsers:

• Google Chrome (recommended for both dashboard and player)
• Mozilla Firefox
• Microsoft Edge
• Safari (macOS / iOS)

For the ad player (on Raspberry Pi or display devices), Chromium in kiosk mode is the recommended setup for the best full-screen experience.